Here are just a few of the letter we have received from our many satisfied customers. . .
Dear Mr. Paduch, As president of your Watertech Company, I knew you would enjoy receiving a sincere compliment about your extraordinary customer service. My husband and I added onto our master bedroom, a new room to house one of your deluxe two-person jetted tubs (model #7254PW). The unit is beautiful and we have enjoyed its use since it was installed in May of 2001. Unfortunately, the decorative brass rings around all eight jets began to darken and the finish deteriorated (we used no bubble bath products). I called the Watertech number on the brochure we’d saved and was told to return the rings for replacements. I was amazed to find the box returned to me in less than one week, filled with beautiful new brass rings for the tub. In an age where personal assistance and caring has been replaced with Internet mailings, I was delighted to receive such great service. The ladies on the phone were so polite and so helpful. The prompt delivery was incredible. I’m glad we chose Watertech from all the brands available at Lowes! Thank you for an excellent product and outstanding service to your customers!
I am writing to let you know that you have a sensational website, to go along with your sensational tubs. We are customers, as we purchased a 6048 tub from you about 4 years ago, for a new home. We had several people advise us AGAINST putting a large whirlpool tub in our home (including our contractor, and other people with oversized jetted tubs in their homes) …BUT from the moment we first used it, we knew we had made the right decision! We loved it! We have since moved, and are really missing our Watertech tub. So, we’re checking into replacing our existing master bathroom tub with another Watertech. I spoke to Wayne earlier, and he faxed us the spec sheet so we can do all the measuring (for placement and access) and talk to our plumber. (We’re looking at the 6048 and the 6043, but will probably go for the 6048 because of the cost difference.) I’ve also spent some time at your website, which prompted this letter. Looking forward to (hopefully) ordering from you sometime soon…
I purchased your Ultra tub about 5-6 years ago and was extremely pleased with it up until we sold the house. Recently we moved into our new build and I had my contractor Jim T. order my new tub from you! Again, I am extremely pleased with your 7236 EOW tub and it’s workings. My contractor was impressed with the quality of the tub as well as the quick shipping. The tub arrived before the master bathroom was ready for it so a lot of the sub-contractors working on the site were able to check it out too! The only thing I wish it had was a white pillow instead of black. Once again I would like to thank you for the efficient service you have provided me and my contractor, from initial emails to the order and the delivery. Thank You!
Several years ago, we called you about our whirlpool tub, which was not a Watertech tub. It came with our new home. We immediately started having problems with sediment and cloudy water each time the tub was in use. Also, the bottom of the tub bent and sagged every time my husband stepped into it. While talking to one of your engineers we learned how to clean the lines but found there was nothing we could do about the sagging. We have now relocated and built a new home and installed a Watertech tub. After going on line and discovering your tubs have rigid pipes instead of flex tubing and steel bases, we hoped this would solve our problems. And it did! No sediment, no cloudy water and absolutely no sagging! After eight months we are thoroughly enjoying our Watertech Whirlpool bathtub.
I’m long overdue in writing your company to say we are extremely happy with our tub, which is of course to be expected, but we are even more happy about our experiences in dealing with your good people there in Tennessee. I think the real test of a company and the people who run it is when things go wrong. Our tub arrived with some freight damage, and we didn’t even discover it for several days, as it sat in the garage wrapped in plastic waiting for our plumber. When we pulled the protective plastic back and saw the big crack we were terribly distressed and dreaded the process of resolving the problem. I called, and now I don’t remember who answered — probably either Mo or Tara — but whoever it was, I was immediately reassured. The replacement tub arrived as soon as could reasonably be expected, and the company kept us informed of progress every step of the way. We’ve been enjoying our new tub for several months, and have been recommending this company to anyone who asks, with no hesitation. We are happy customers!
Subject: drains vs. pumps Hi Watertech, We are interested in your 7243 tub, but we are tucking it into a corner in our new house against two outside walls. The pump needs to be on a non-wall tub end, and the drain opposite an outside wall. Do you ever reverse the pump locations to accommodate a need like ours? Bill M. in California Response from Watertech Yes, the pump can be relocated, just send us a sketch showing where you want the pump. If we put it on the opposite end near the foot jet, it will stay under the lip of the tub, anywhere else it will stick out past the lip of the tub. Have a nice day, Shane Response from Bill M. in California Shane, thank you for your response. We appreciate the option to change the pump location and not rearrange our floor plan. Our sketch indicates where we need the pump.
I recently purchased a 6036bw from you . Can’t begin to tell you how impressed I am with it’s quality of construction. We had looked at many other brands.They are no where as well built as yours. No osb holding pumps,can’t see through them,no flexible hoses for bacteria to breed in,bigger pumps ,nicer finish,each jet is adj. for flow or can all be adjusted at once your choice. My carpenter has installed numerous other brands and states ” this is the best he has ever seen”. They don’t flex when you lift them by the flange as others do. Also a better warranty. I had never heard of you before. Best of all it’s made in the USA.I can contact you and understand who i’m speaking with. A little more money but WELL worth it.
We purchased a 6060CW Whirlpool (or the Equivalent) from you 21 years ago and we still absolutely love it! Our plumber tried his best to talk us into one of the other leading brands. But we saw this one in a magazine and had to have it!! We’re so glad we did! We have never had a minute of problems with it. And we average using it 4-5 nights a week year round! It’s perfect for two people and something we really look forward to using. Thanks for a great product!
My wife and I are in the process of remodeling our bathroom after 16.5 years. We have had a Watertech Jacuzzi tub all this time and have loved it. It has been used at least 30 times a year for the full 16 years, never giving one bit of trouble or needing any maintenance. Our workers just pulled it out, it’s in perfect condition, and we plan to sell it. That’s why we are excited about getting our new tub from Watertech as major portion of the new mater bath. Thanks for your great products and excellent service.
Just wanted to thank you for our wonderful Christmas ‘present’! We received the part for our whirlpool just in time for the holidays, thanks to your excellent and timely service! The grandkids loved the bubble baths, and we enjoyed relaxing over the holidays in our great tub, which we’ve had for 8 years, with NO problems! Thank you for such a quality product, and for one of life’s great pleasures! Sincerely Ada L.
Shane, Thank you for your patience, cooperation and all of your help answering my many questions during my order. I am handicapped with MSA and sometimes I don’t speak clearly (I’m hard to understand.) The tub was installed last year, but it’s only until now that I’m able to start using it. WOW! What a wonderful tub!! You’ve done a great job getting me what I needed. Great salesmanship! Your explanation of what I ordered fulfilled all of my expectations. I ordered the tub and accessories without any pictures. Your descriptions and care for detail was wonderful. This hybrid tub with all of the jets and custom features is much better than any standard whirlpool tub I have seen. Thank you again for the great experience! Karen S
We purchased a bone colored 60 inch shower pan for a bathroom rehab at our home. When the pan arrived the surface was flawless, the color exactly as we wished, and the entire pan wrapped tight in plastic for handling and installation. Once installed the shower tile was laid around it and we now have a beautiful five by three foot tile shower that replaced our old fiberglass tub shower combination. We are so pleased with the construction and appearance of our new shower pan. We have purchased other bath products from Watertech and would recommend them to anyone interested in quality products.
I purchased a 6032 soaking jet tub from Watertech for a bathroom rehab at our house in Johnson City. Prior to purchase my wife and I went to Watertech, viewed many different models, and even laid in several to assess how comfortable each were. Mr Paduch explained to us the many options and features available with the numerous tubs we had to choose from. We made our selection and in only a few days our tub was ready. The tub arrived at our house with a flawless surface and wrapped in plastic for handling and installation by our contractor. Installation was quick and easy and the tub works great. The jets are strong and the optional heater we had installed keeps the water warm throughout the period of use. My wife and I would recommend this tub to anyone. Watertech has numerous tubs to select from and this one was a home run for us. So glad we chose Watertech for our bathroom rehab.