Here are just a few of the letter we have received from our many satisfied customers. . .
During our master bath remodel, we ordered a combo bath tub from your company through Lowes. Over a week or two period we had questions regarding options and functions of the tub we were interested in. After the tub was installed, the air bath blower switch was faulty. We were able to increase the air pressure, but not decrease it. Another call to your company to see if we were operating it correctly, something was broke, or it was just operating as it should. Another phone call, another patient representative on the other end. We explained our problem and he matter of factly said; “Don’t worry about it, it sounds like a faulty switch, and we’ll just drop another one in the mail today.” I gave him my name and address, and that was it. Although I ordered it through Lowes, and you really wouldn’t have any of MY information in your system, without hesitation you fixed or problem, no questions asked. I called a few days later to check on the status of our part and we were told it should be there tomorrow. It was, we installed it and works like a charm. It is costumer service like this that not only makes us glad that we chose your company, but recommending you to anyone else, is hands down an easy decision. It is costumer service like this that not only makes us glad that we chose your company, but recommending you to anyone else, is hands down an easy decision. It’s easy to complain when something goes wrong, but it’s just important to recognize and praise a job well done. And with that sir, we give you high praise for making our experience with your company effortless.
LOVE, LOVE, LOVE this tub! Almost 9 years later & just now, need to simply replace a switch.Thats it. If you’re thinking about it, dont waste another minute This model is PERFECT & trouble free for a small footprint. Its so deep, I’m completely immersed in it. Live in condo with neighbors above & all sides of tub. No problems there. Jet’s STRONG pressure feels great on my arthritic bones. Was on a budget, researched & read reviews. Definitely best bang for your buck. The mood lights are magical. So glad they explained the benefits of adding heater. What a concept…a warm temperature to your preference the entire bath. Tub still looks shiny new. HANDS DOWN, the best customer service ever. You can’t put a price on that! From the get go, Mo & Shane have been my super stars. Answering a zillion questions with a bit of southern charm. Never once throughout the years have I ever gone to voicemail. Mo even advised & helped me thru contractor nightmares. When asked, Shane will give “if it were me” scenarios…I really appreciate that and absolutely TRUST him. Thank you. I look forward to the next 9+++ years.
This is the first time I have written a review for anything always thinking I was too busy…. But, I am taking time to tell my fellow consumers that if they are considering a \”fancy bathtub\” , that I am super happy with the Air Tub made by Watertech. This tub fits in my teeny bathroom in the space of a regular tub. The bathing experience is excellent. Here is how it works: Fill tub, step in, turn on jets with easy push buttons, turn on lights ( you have to get these- it makes it so fun) and then all your troubles just disappear. Got a sore back? aggravating children? bad boss? I am not kidding this is the near term fix. Putting it in was not a big deal either. We did have to run another circuit but this would have been true of all of the fancy bathtubs. We also bought the drain overflo so we could make it really deep. I am not sure if I need this as it is nice and deep without it. We also bought the acrylic skirt. If you are putting the tub where a \”regular tub\” had been, this is a good choice. The quality on this product is awesome- the acrylic used must be something special as I can clean super easy. . The best part is like magic after your bath about 45 minutes it seems the air jets are blown out automatically. I just love this tub. I don\’t know how it could be better. My plumber and husband raised their eyebrows, but both were impressed when it was installed. Thank you workers at Watertech.
I recently ordered and received your model 7243 whirlpool tub (order #xxx). I’d like to start by saying the tub is installed and runs great. The heater is something I’d recommend to anyone. We really enjoy it. However, the main reason for sending this email is to thank two individuals for their customer service efforts. I only know them by their first name so I’d like to thank Karen and Mo. When I needed something they were able to assist me and give me advise that made my experience with Watertech worth recommending to others.
Dear Mr. Paduch, As president of your Watertech Company, I knew you would enjoy receiving a sincere compliment about your extraordinary customer service. My husband and I added onto our master bedroom, a new room to house one of your deluxe two-person jetted tubs (model #7254PW). The unit is beautiful and we have enjoyed its use since it was installed in May of 2001. Unfortunately, the decorative brass rings around all eight jets began to darken and the finish deteriorated (we used no bubble bath products). I called the Watertech number on the brochure we’d saved and was told to return the rings for replacements. I was amazed to find the box returned to me in less than one week, filled with beautiful new brass rings for the tub. In an age where personal assistance and caring has been replaced with Internet mailings, I was delighted to receive such great service. The ladies on the phone were so polite and so helpful. The prompt delivery was incredible. I’m glad we chose Watertech from all the brands available at Lowes! Thank you for an excellent product and outstanding service to your customers!
I am writing to let you know that you have a sensational website, to go along with your sensational tubs. We are customers, as we purchased a 6048 tub from you about 4 years ago, for a new home. We had several people advise us AGAINST putting a large whirlpool tub in our home (including our contractor, and other people with oversized jetted tubs in their homes) …BUT from the moment we first used it, we knew we had made the right decision! We loved it! We have since moved, and are really missing our Watertech tub. So, we’re checking into replacing our existing master bathroom tub with another Watertech. I spoke to Wayne earlier, and he faxed us the spec sheet so we can do all the measuring (for placement and access) and talk to our plumber. (We’re looking at the 6048 and the 6043, but will probably go for the 6048 because of the cost difference.) I’ve also spent some time at your website, which prompted this letter. Looking forward to (hopefully) ordering from you sometime soon…
I purchased your Ultra tub about 5-6 years ago and was extremely pleased with it up until we sold the house. Recently we moved into our new build and I had my contractor Jim T. order my new tub from you! Again, I am extremely pleased with your 7236 EOW tub and it’s workings. My contractor was impressed with the quality of the tub as well as the quick shipping. The tub arrived before the master bathroom was ready for it so a lot of the sub-contractors working on the site were able to check it out too! The only thing I wish it had was a white pillow instead of black. Once again I would like to thank you for the efficient service you have provided me and my contractor, from initial emails to the order and the delivery. Thank You!
Several years ago, we called you about our whirlpool tub, which was not a Watertech tub. It came with our new home. We immediately started having problems with sediment and cloudy water each time the tub was in use. Also, the bottom of the tub bent and sagged every time my husband stepped into it. While talking to one of your engineers we learned how to clean the lines but found there was nothing we could do about the sagging. We have now relocated and built a new home and installed a Watertech tub. After going on line and discovering your tubs have rigid pipes instead of flex tubing and steel bases, we hoped this would solve our problems. And it did! No sediment, no cloudy water and absolutely no sagging! After eight months we are thoroughly enjoying our Watertech Whirlpool bathtub.
I’m long overdue in writing your company to say we are extremely happy with our tub, which is of course to be expected, but we are even more happy about our experiences in dealing with your good people there in Tennessee. I think the real test of a company and the people who run it is when things go wrong. Our tub arrived with some freight damage, and we didn’t even discover it for several days, as it sat in the garage wrapped in plastic waiting for our plumber. When we pulled the protective plastic back and saw the big crack we were terribly distressed and dreaded the process of resolving the problem. I called, and now I don’t remember who answered — probably either Mo or Tara — but whoever it was, I was immediately reassured. The replacement tub arrived as soon as could reasonably be expected, and the company kept us informed of progress every step of the way. We’ve been enjoying our new tub for several months, and have been recommending this company to anyone who asks, with no hesitation. We are happy customers!
Subject: drains vs. pumps Hi Watertech, We are interested in your 7243 tub, but we are tucking it into a corner in our new house against two outside walls. The pump needs to be on a non-wall tub end, and the drain opposite an outside wall. Do you ever reverse the pump locations to accommodate a need like ours? Bill M. in California Response from Watertech Yes, the pump can be relocated, just send us a sketch showing where you want the pump. If we put it on the opposite end near the foot jet, it will stay under the lip of the tub, anywhere else it will stick out past the lip of the tub. Have a nice day, Shane Response from Bill M. in California Shane, thank you for your response. We appreciate the option to change the pump location and not rearrange our floor plan. Our sketch indicates where we need the pump.
I recently purchased a 6036bw from you . Can’t begin to tell you how impressed I am with it’s quality of construction. We had looked at many other brands.They are no where as well built as yours. No osb holding pumps,can’t see through them,no flexible hoses for bacteria to breed in,bigger pumps ,nicer finish,each jet is adj. for flow or can all be adjusted at once your choice. My carpenter has installed numerous other brands and states ” this is the best he has ever seen”. They don’t flex when you lift them by the flange as others do. Also a better warranty. I had never heard of you before. Best of all it’s made in the USA.I can contact you and understand who i’m speaking with. A little more money but WELL worth it.
We purchased a 6060CW Whirlpool (or the Equivalent) from you 21 years ago and we still absolutely love it! Our plumber tried his best to talk us into one of the other leading brands. But we saw this one in a magazine and had to have it!! We’re so glad we did! We have never had a minute of problems with it. And we average using it 4-5 nights a week year round! It’s perfect for two people and something we really look forward to using. Thanks for a great product!
My wife and I are in the process of remodeling our bathroom after 16.5 years. We have had a Watertech Jacuzzi tub all this time and have loved it. It has been used at least 30 times a year for the full 16 years, never giving one bit of trouble or needing any maintenance. Our workers just pulled it out, it’s in perfect condition, and we plan to sell it. That’s why we are excited about getting our new tub from Watertech as major portion of the new mater bath. Thanks for your great products and excellent service.
Just wanted to thank you for our wonderful Christmas ‘present’! We received the part for our whirlpool just in time for the holidays, thanks to your excellent and timely service! The grandkids loved the bubble baths, and we enjoyed relaxing over the holidays in our great tub, which we’ve had for 8 years, with NO problems! Thank you for such a quality product, and for one of life’s great pleasures! Sincerely Ada L.
Shane, Thank you for your patience, cooperation and all of your help answering my many questions during my order. I am handicapped with MSA and sometimes I don’t speak clearly (I’m hard to understand.) The tub was installed last year, but it’s only until now that I’m able to start using it. WOW! What a wonderful tub!! You’ve done a great job getting me what I needed. Great salesmanship! Your explanation of what I ordered fulfilled all of my expectations. I ordered the tub and accessories without any pictures. Your descriptions and care for detail was wonderful. This hybrid tub with all of the jets and custom features is much better than any standard whirlpool tub I have seen. Thank you again for the great experience! Karen S
We purchased a bone colored 60 inch shower pan for a bathroom rehab at our home. When the pan arrived the surface was flawless, the color exactly as we wished, and the entire pan wrapped tight in plastic for handling and installation. Once installed the shower tile was laid around it and we now have a beautiful five by three foot tile shower that replaced our old fiberglass tub shower combination. We are so pleased with the construction and appearance of our new shower pan. We have purchased other bath products from Watertech and would recommend them to anyone interested in quality products.
I purchased a 6032 soaking jet tub from Watertech for a bathroom rehab at our house in Johnson City. Prior to purchase my wife and I went to Watertech, viewed many different models, and even laid in several to assess how comfortable each were. Mr Paduch explained to us the many options and features available with the numerous tubs we had to choose from. We made our selection and in only a few days our tub was ready. The tub arrived at our house with a flawless surface and wrapped in plastic for handling and installation by our contractor. Installation was quick and easy and the tub works great. The jets are strong and the optional heater we had installed keeps the water warm throughout the period of use. My wife and I would recommend this tub to anyone. Watertech has numerous tubs to select from and this one was a home run for us. So glad we chose Watertech for our bathroom rehab.